FAQ about Sex Dolls
Purchase at Online Store
What material are the dolls made of?
The advantages of silicone are easier cleaning, higher resistance to heat and more durable
The disadvantages of Silicone are easier cleaning, higher resistance to heat and more durable.
TPE ‘s disadvantages are that it has a lower resistance to higher temperatures and regular cleaning is very important. It tends to become sticky, which however is solvable with a powder.
What type of vagina shall I choose?
Our dolls have fixed or removable vaginas. The advantage of a
fixed vagina is that it looks more realistic and is firmly attached to the body. On the other hand, removable vaginas are easier to clean (it is not neccessary to shower the whole doll) and in case of damage it is easier to replace. You can buy silicone vaginas in various sizes (diameters) and change them as you wish.
How long will my doll last?
Generally speaking, the lifespan of your doll is between 2 to 10 years, depending on how you look after it.
How do I best care for my doll?
Remember, hygiene is a must. There are many ways to extend the lifespan of your doll and all instructions and procedures are listed as follows.
How to store your doll?
The best option for storage is to hang her up, and the hook is mostly part of the package. You can also store her on her back on a soft mat, ideally a mattress. Avoid direct sunlight and donꞌt allow her to remain dressed for a long time.
How to remove a stain from the skin?
Attention! It is important to wash her clothes several times (we recommend using vinegar) before wearing to avoid colouring. We also recommend not dressing her in dark colours.
If a stain appears on a doll, remove it with special stain remover (part of the package). Simply massage the paste to the spot and let it work for several hours (24 is maximum). If the stain doesnꞌt disappear, repeat the process.
Is the doll shipment discreet?
How long does it take to deliver a doll?
Each doll is made to order. Production of TPE dolls take from 4 to 12 days. Production of dolls made from silicone take from 20 to 30 days. Shipment takes between 20 to 30 days. We will email you with the tracking number once your doll is shipped. Delivery may be delayed due to covid-19.
How secure is the website?
Security is one of our main core values, which is why our website is SSL Encrypted. We use a secure payment gateway and Paypal to guarantee your privacy and safety, your card details are safe and not visible by us or anyone else. With all these systems in place, we make sure that you and us are both safe.
Can I use a VPN?
If you are using a VPN or Proxy to mask your IP, our security system might detect a threat and decline your transaction. We understand your privacy concerns, but a VPN usually is flagged by most payment processes and scammers use them too, so please don't worry, and trust that your information is protected and encrypted. Our employees don't get access to your credit card details for example.
Can I pay cash on delivery?
Unfortunately not, this is custom production, so you always have to pay in advance.
If I change my mind, can I refund my order?
To cancel your order we must receive a cancellation request within a 24 hour cancellation period. You will then be issued a refund paid to the buyer’s original payment method (subject to processing and transaction fees). If for some exceptional reason the cancellation is accepted after the 24 hours cancellation period. The cancellation will be subject to a seller’s restocking fee (“ Restocking Fee”) of twenty percent (20.0%) from the value of the product order. We will provide the buyer a refund minus the restocking fee to the buyer’s original payment method.
If by chance my product is damaged, what should I do?
If your product or any part is damaged, please report to us. If the product has any issues, please send photos. If the problem was caused by us or our manufacturers we will take care of it. We believe all our products are of high quality and have selected manufacturers who follow the high standards we expect. Please be aware that some areas lose their color over time, it is not damage. Customers should be aware of this when requesting multiple color changes.
Due to the nature of this product, it is not possible for us to provide an exchange or refund after the product has been used as there are multiple concerns such as hygiene. Please understand that this is the normal practice within the adult products industry.
Will I pay any duties or taxes?
In some countries such as Canada, Australia, New Zealand, some European and South American countries, import taxes might be required at delivery. We have nothing to do with this, it is required by some countries and it usually ranges from $100 to $200 and up, depending on the doll. Buyer is responsible for import taxes and fees. For some countries, especially in Europe, we offer a service to pre-pay VAT and import taxes, so you don't need to deal with customs. Ask our team after placing your order if interested, otherwise we can help and advise on customs.